ConfigAir Mobile Sales Frequently Asked Questions

    1. What Mobile Operating Systems and platforms are supported?
      ConfigAir Mobile Sales is a native iOS application supported on iOS 5 or later and any generation Apple iPad. Android support is currently in early customer ramp-up. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for mobile platforms or get included in our customer ramp-up program.

    2. Which 3D Viewers are supported for 3D Configuration on the mobile device?
      ConfigAir Mobile sales currently supports an in-house developed 3D viewing mobile technology based on OpenGL and Autodesk Inventor Mobile Viewer. Support for SAP Visual Enteprise Mobile Viewer is currently available but only in limited visualization scenarios, full functionality is planned for later this year.

    3. Which SAP ERP / ECC versions does ConfigAir Mobile Sales integrate with?
      ConfigAir Mobile Sales supports ECC 6.0 at any enhancement pack level. Support for integration using SAP Netweaver Gateway 2.0 is under development.

    4. Does ConfigAir provide custom mobile application development? Can my company use ConfigAir Mobile sales to publish our own app to the App Store?
      Absolutely, most of our customers use customized applications wrapped around our standard ConfigAir Mobile Sales framework. You can publish the customized app to Apple App Store under your company's name and your own pricing terms (free or paid for) or we can do it on your behalf. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about custom application development services.

 

ConfigAir User Interface Frequently Asked Questions

  1. What Operating Systems and Browser versions is ConfigAir User Interface compatible with?
    ConfigAir User Interface is fully HTML5 compliant and is supported on most modern operating systems and browsers browsers, including Microsoft Internet Explorer 8 or later, Mozilla Firefox 21.0 or later and Google Chrome 27.0 or later. Mac OS X is also supported but unfortunately not with the 3D configuration capability (see next question).

  2. Which 3D Viewers are supported for 3D Configuration? Which operating systems do they run on?
    For 3D visualization the ConfigAir User Interface integrates with several 3D viewers. ConfigAir recommends SAP Visual Enterprise Viewer version 7.0 or later (more information), due to its rich functionality and ability to handle very large 3D scenes. We also support o2c Objects to See viewer (more information) and Autodesk DWG TrueView (more information). Please note that all of these viewers run only on Microsoft Windows operating systems and require a plug-in installation in the browser. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for other 3D browsers.

  3. Which standard off the shelf applications can ConfigAir User Interface be integrated with?
    ConfigAir provides support for native integration of the product configuration user interface with SAP GUI (version 7.20 or later), SAP Internet Sales (also called Web Channel). Support for SAP Web Channel Experience Management (more information) version 3.0 is under construction. Support for Hybris (more information) is currently under consideration. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for other application scenarios.

  4. Can ConfigAir User Interface be integrated with my custom e-commerce / configuration application or other standard application not listed above?
    Very likely yes, we support several custom integrations already. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for custom application scenarios.

  5. Is ConfigAir User Interface Supported on mobile devices?
    Yes, any HTML5 compliant mobile browser is supported, however 3D visualization is not available in mobile browsers due to 3D plugin operating system requirements as per answer 2 above. However, we do offer a native mobile sales application for iOS and Android which includes 3D visualization capability - for more information see ConfigAir Mobile Sales.

ConfigAir Server Frequently Asked Questions

  1. What Operating Systems / Cloud Environments does ConfigAir Server run on? 
    Server can run on any J2EE container (e.g. SAP J2EE Engine, Jboss), but we also support it on Apache Tomcat servlet container. Minimum supported Java version is 1.6. Supported operating systems include Microsoft Windows / Windows Server, Linux - both 32 and 64 bit versions. For cloud deployments we currently support Microsoft Azure (
    http://www.windowsazure.com/), with Amazon Elastic Cloud (Amazon EC2,http://aws.amazon.com) support under development.

  2. What SAP ECC / ERP versions does ConfigAir Server integrate with? 
    ConfigAir Server is capable of interfacing with SAP ECC using the "good old" Business Application Programming Interface (BAPI) services, which have been supported by SAP for many years. For practical reasons, we officially support ECC 6.0 at all Enhancement Pack levels.

  3. Is ConfigAir Server using secure client communication?
    Yes, it supports standard HTTPS protocol.

  4. Which databases are supported with ConfigAir Server?
    Currently, the only database supported by ConfigAir Server is Microsoft SQL Server 2005 or newer. Other databases can be qualified upon request, please contact us 

  5. Do you support running ConfigAir Server on virtualized hardware such as VMWare or Citrix Xenserver?
    Yes, certainly. While for optimal performance we recommend that the database server runs on a physical machine, we support virtual machines for both database and application tiers.