ConfigAir User Interface Frequently Asked Questions

  1. What Operating Systems and Browser versions is ConfigAir User Interface compatible with?
    ConfigAir User Interface is fully HTML5 compliant and is supported on most modern operating systems and browsers browsers, including Microsoft Internet Explorer 8 or later, Mozilla Firefox 21.0 or later and Google Chrome 27.0 or later. Mac OS X is also supported but unfortunately not with the 3D configuration capability (see next question).

  2. Which 3D Viewers are supported for 3D Configuration? Which operating systems do they run on?
    For 3D visualization the ConfigAir User Interface integrates with several 3D viewers. ConfigAir recommends SAP Visual Enterprise Viewer version 7.0 or later (more information), due to its rich functionality and ability to handle very large 3D scenes. We also support o2c Objects to See viewer (more information) and Autodesk DWG TrueView (more information). Please note that all of these viewers run only on Microsoft Windows operating systems and require a plug-in installation in the browser. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for other 3D browsers.

  3. Which standard off the shelf applications can ConfigAir User Interface be integrated with?
    ConfigAir provides support for native integration of the product configuration user interface with SAP GUI (version 7.20 or later), SAP Internet Sales (also called Web Channel). Support for SAP Web Channel Experience Management (more information) version 3.0 is under construction. Support for Hybris (more information) is currently under consideration. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for other application scenarios.

  4. Can ConfigAir User Interface be integrated with my custom e-commerce / configuration application or other standard application not listed above?
    Very likely yes, we support several custom integrations already. Please contact us here or at This email address is being protected from spambots. You need JavaScript enabled to view it. to request support for custom application scenarios.

  5. Is ConfigAir User Interface Supported on mobile devices?
    Yes, any HTML5 compliant mobile browser is supported, however 3D visualization is not available in mobile browsers due to 3D plugin operating system requirements as per answer 2 above. However, we do offer a native mobile sales application for iOS and Android which includes 3D visualization capability - for more information see ConfigAir Mobile Sales.